Orders

An order only exists once the money has really been taken. That is the most important sentence in this chapter, and it explains why the navigation has five pages around the word "Orders" rather than one.

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Five pages, five stages

Page	What is in it	The money
Abandoned carts	Shoppers who put things in a basket and left	Untouched
Abandoned checkouts	Shoppers who filled in the checkout and stopped, or whose card was declined	Not taken
Awaiting capture	Funds held on the card but not yet taken	Being held
Drafts	Orders you created by hand (phone sales, wholesale)	Not taken
Orders	The money has been taken	Taken

Put another way: the first four pages are the places a purchase can stop, and the last is where it completes. An order never appears under Orders before the money has arrived — so if you see an order there, it is real money.

Awaiting capture is the page worth glancing at daily. The money is held on the customer's card but is not in your account yet. Most rows here sort themselves out within minutes — that is a customer working through the post-purchase upsell funnel. The rows reading capture failed are the ones that need a person, which is exactly why they are sorted to the top. The number beside this item in the navigation is how many rows are waiting.

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The order list

The columns: Order (its number), the date, Customer, Total, Payment status, Fulfillment status, Tags.

Filters — press the Search and filter bar:

Filter	Values
Payment status	Paid · Partially refunded · Refunded
Delivery status	Unfulfilled · Partially fulfilled · Fulfilled
Order status	Open · Archived · Cancelled
Upsell	Post-purchase upsell · Auto-captured
Payment method	By gateway and by route
Tags	Your own labels, free text
Date	A date range

Type and press Enter to search by order number or email. The order number matches in its full form too — paste DK-1001/EU and it finds it; you do not have to strip the prefix.

Delivery status is you, not the carrier. It records whether you have marked the order as sent, not an event from the shipping company. The store does not track parcels for you.

Export writes a CSV with Shopify's own 79 columns. Like Products: with rows ticked it exports only those; with nothing ticked it asks for the scope — and if a filter is active, it also offers "orders matching your filters".

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An order in detail

The line items — each line, its quantity and unit price. A personalised item shows the customer's choices directly under its name.

Payment / Transactions — the amount, the gateway, and the route: PayPal · Express is not PayPal · Card is not Stripe · Apple Pay, and all three are recorded separately rather than collapsed into the word "PayPal".

Timeline — read from the bottom up:

Event	What it means
Checkout was started	The customer opened the checkout
Payment was authorized	Funds were held on the card
Entered the post-purchase upsell	The customer was offered more after paying
Payment was captured	The money was taken
Payment was auto-captured	The same, but done by the system because the customer abandoned the funnel

The gap between authorized and captured is exactly the time the order spent on the Awaiting capture page.

Tags — there are two kinds, and they never mix:

• Your labels — anything you like, for your own classification.
• System labels — the blue badges, reading "Added by DKShop. These can't be edited." These are the platform's own record: the gateway, the route, whether the order went through an upsell funnel. Editing your labels never touches them.

Customer in the right column: email, shipping address, and the marketing source (UTM) if the order came from a campaign.

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Order numbers

The default is #1001, #1002… You can change the prefix and suffix under Settings → Checkout — to DK-1001/EU, for example.

Changing the prefix applies to NEW orders only. Existing orders keep the number they were given, deliberately: that number is already in the confirmation email in the customer's inbox, and changing it would make your invoice and their email say two different things. (Shopify does exactly the same.)

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Reference — statuses

Payment status	What it means
paid	Paid in full
partially_refunded	Partly refunded
refunded	Fully refunded
pending	Not finished — this status never appears under Orders

Fulfillment status	What it means
unfulfilled	Nothing sent yet
partial	Partly sent
fulfilled	All sent

Order status	What it means
open	Active
archived	Done with, put away to keep the list tidy
cancelled	Cancelled

Page	Path
Orders	/orders
Drafts	/draft-orders
Abandoned checkouts	/abandoned-checkouts
Abandoned carts	/abandoned-carts
Awaiting capture	/awaiting-capture

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Next: Themes and the theme builder.