Dikafy

Seller guide

How to run your Dikafy store, screen by screen — from creating it to shipping the first order.

Getting started

Getting started — signing in and creating a store

This guide takes you from nothing to a real store: a theme, menus, policy pages, ready for its first product. It takes about two minutes.

A tour of the dashboard

This chapter walks through the three things you see on every screen — the top bar, the left-hand navigation and the overview page — so that later chapters can just say "go to Products" and you know where that is.

Store settings

Sixteen settings pages in four groups. This chapter is the map: what each group holds, which pages have a chapter of their own, and the three worth reading carefully because they affect other things.

Catalogue

Products and variants

A product is the one thing you must have before you can sell anything. This chapter goes from the list, through the form for a simple product, to the variant table — which is what decides whether a product with 16 versions is manageable or a nightmare.

Collections

A collection groups products for shoppers to browse: T-shirts, New in, Under $25. Each collection is a real page on the storefront, and it is what a navigation menu points at.

Storefront

Themes and the theme builder

The theme decides what your store looks like. A new store already has one installed and published, so nothing in this chapter is compulsory — but this is where your store stops looking like every other store.

Connecting a custom domain to your store

The admin console is in English, so the button labels and statuses below are quoted verbatim — the exact words you see on screen.

Selling

Payments

Your store cannot take money until at least one payment gateway is connected. Dikafy does not hold funds for you: you connect your own Stripe / PayPal / Airwallex account, and what customers pay goes straight into it. We are not in the middle, we hold no balance, and we do not pay out to you.

Shipping and tax

These two pages decide the last two lines on a customer's invoice. They are independent of each other but share one principle: unconfigured means zero. With no shipping zones, every order ships free; with no tax rates, no order is taxed. There is no warning and nothing is blocked — orders still go t

Discounts

A discount in Dikafy is described by two independent questions: how the customer triggers it a code, or automatically, and what it discounts the whole order, some products, shipping, or buy X get Y. The two are chosen separately, so all four kinds can be either a code or automatic.

The checkout and post-purchase upsell

Settings → Checkout gathers three different jobs into three tabs, in the order you actually do them: route the customer Zones, decide what they are offered Funnels, then store-wide options Settings.

Orders

An order only exists once the money has really been taken. That is the most important sentence in this chapter, and it explains why the navigation has five pages around the word "Orders" rather than one.

Abandoned baskets and money on hold

Four screens under Orders answer the same question at four different stages: money that should have arrived and has not — where is it?

Draft orders

A draft order is an order you write yourself, rather than one a customer places. It is for phone orders, wholesale, replacing a faulty item, or any deal agreed outside the store that still needs a real order in the system.

Analytics

Two pages: Analytics the store overview and Post-purchase upsell a report of its own for the after-purchase funnel. Both read from real orders rather than from an advertising pixel — so the numbers here are yours, and do not depend on whether customers block tracking.

Apps